Questions from the Forge
Answered by the Maker
Everything that leaves the studio is made by hand with intention and care. If something is on your mind, it is likely answered below. If not, the forge is always open.
We reply to all inquiries within 48-hours. For the fastest response, reach us at bousabe.designs@gmail.com - messages sent through social media can get lost in transit.
How should I care for my jewelry?
Our pieces are built to last. To keep them at their best: store them away from the elements, and remove them before heavy exercise, dishes, gardening, showering, or applying lotions. Sterling silver, brass, and copper will develop a natural patina over time- this is not damage, it is character. A soft toothbrush and dish soap will restore brightness, and a polishing cloth will bring back the shine. Both are included with every purchase. For deeper scratches, contact us and we will refresh your piece free of charge- you only cover return shipping.
Why don’t you offer returns or exchanges?
Because every piece is made with the utmost care, we do not accept returns or exchanges. We stand behind our work completely. If there is an error on our end, we will make it right as every artifact should be able to withstand the test of time.
Absolutely. If you would like your order sent as a gift without an invoice included, please contact us at bousabe.designs@gmail.com immediately after purchase and we will take care of it. We can include a handwritten note and send the invoice directly to you. Virtual gift cards are also available, redeemable online and at in-person markets (join the Lore Seekers to find out where to find us).
Can I send something as a gift?
We work exclusively in solid metals built to stand the test of time: sterling silver, copper, and brass. Custom pieces can be made in gold upon request (including all our forged to order pieces).
What materials do you use?
Do you make everything yourself?
Yes. Every piece is made by hand in our studio nestled in the Sierra Nevadas.
Can I order a custom piece?
Yes. Visit our Customs & Bespoke page, fill out the inquiry form, and provide as much detail as possible- references, drawings, and photos are always welcome. We will schedule a meeting to discuss your vision and build something together that you will carry for a lifetime.
Can you explain your shipping and handling?
Ready to leave the forge pieces require 1–3 days handling while we polish and package your order. Forged to order pieces require 5–14 days. Larger forged to order and wholesale orders will require additional time and we will contact you after purchase with an estimated timeline. Bespoke commissions vary by complexity.
Every package is insured. Once it leaves our hands we cannot control how it travels, but if something goes wrong, contact us immediately and we will do what we can to make it right.
Shipping times vary by location.
Do you offer international shipping?
Yes. International shipping is available for $40USD. We are currently unable to ship to Canada or the EU, though this may change- check back or reach out to inquire.